1 / Introduction
Northpoint Tower Property Pty Ltd (ACN 634 586 413) (Northpoint) is committed to its clients and both respects and protects the privacy of the personal information of individuals with whom it deals. The way we manage your personal information is governed by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles (APPs) established under the Act (as amended from time to time).
Northpoint, we, us and our refers to Northpoint and our related entities;
You or your refers to you as a current or prospective Northpoint client, individual user of Northpoint’s websites or any of our services; and
the singular includes the plural and vice versa.
2 / What is personal information?
3 / Collecting personal information
3.1 What kind of personal information do we collect?
The information we collect will depend on the nature of your dealings with us. The types of personal information we may collect include:
your contact and identification details such as your name, address, date of birth, telephone number, email address, and other identity information from any documents you offer as proof of your identity (for example, driver’s licence details or passport);
transactional information you provide when dealing with us (for example, bank account details);
personal information you provide when you commence a client relationship with us;
any correspondence between you and us;
any other personal information you provide when you make an inquiry, request information or otherwise correspond with us.
3.2 Reasons for collecting your personal information
Northpoint collects your personal information to enable us to provide you with appropriate products and services.
In particular, Northpoint may collect personal information in order to:
determine your requirements and so provide you with appropriate information about our products and services;
process any communication you send us (which includes answering any queries and dealing with any complaints or feedback you have);
conduct internal research to improve the way we interact and communicate with you;
meet any legal obligations we have to identify our customers before dealing with them (for example, under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth);
get in contact with you should we need to;
do anything which you authorise or consent to us doing; or
take any action we are required or authorised by law to take.
If you do not provide us with your personal information, it may not be possible for us to provide you with the products or services you have requested or to take any of the above steps.
Where it is lawful and practical to do so, we may allow you to deal with us anonymously.
3.3. How do we collect personal information?
If possible, we always try to collect personal information directly from you when you deal with us (for example, when you make an enquiry, correspond with us, or apply for, use or access any of our products or services).
We may also obtain your personal information from third parties we deal with (for example, your financial advisers, our contracted service providers or any other organisation acting on behalf of Northpoint).
We may also collect personal information from third parties you refer to us. If we do so, we will assume that you have made that third party aware of the referral and the purpose(s) of the collection, use and disclosure of the relevant personal information.
4 / How we use and disclose that information
We use your personal information to assist us in conducting our business and providing you with investment products and services. This includes to:
keep in contact with you (where you have requested us to do so) and provide you with any information you have requested;
process any communications you send us (including answering any queries and dealing with any complaints or feedback you have);
inform you of investment opportunities or to provide information about investment products and services which we think might be of interest to you;
properly identify you;
maintain any business relationship we have with you;
help us develop, manage and improve services to our customers;
do anything you authorise or consent us to do; and
take any action we are required or authorised by law to take.
We may disclose your personal information to:
our business associates, referral partners, agents and other entities for purposes which are related to our purposes for collecting your personal information;
other organisations with whom we have alliances or arrangements for the purposes of promoting our respective products or services;
our professional advisers, contractors, or other service providers we engage to carry out, or advise on, our functions and activities;
your nominated financial adviser;
any other entity to which we are required or authorised by law to disclose such information (for example, law enforcement agencies and government agencies); and
with your consent, express or implied, to others.
4.1 .Direct marketing and disclosure to third parties
We or the above third parties may also use your personal information to provide you with information about our products and services.
You may request not to receive marketing material from us at any time by contacting us (details below). If you tell us you no longer wish to receive marketing or promotional material from us, we will not send you any such material. If you change your mind in the future and wish to receive marketing or promotional material from us, please contact us.
Stopping marketing and promotional material from third parties
As a general rule, if third parties have received your personal information, their handling of your personal information will be governed by their privacy policies. In some cases, it may also be necessary for you to contact the relevant organisations to whom we have provided your personal information to notify them of your decision.
5 / Keeping information secure
We will take reasonable steps to protect your personal information from misuse, unauthorised access, modification or disclosure. Additionally, we may send your personal information overseas, but only to companies which Northpoint owns, partly or wholly.
When we disclose your information overseas, we are required to take measures to ensure your information is treated in accordance with the standards that apply in Australia except in rare cases (for example, where we are required by law to disclose your information overseas) or unless where we obtain your consent not to take these measures.
Northpoint’s technology service providers may store your personal information overseas, but only to the extent required to securely back-up data. This information is not disclosed by Northpoint’s service providers to any third parties.
We will also take reasonable steps to securely destroy or de-identify personal information when it is no longer required (including where we receive unsolicited personal information). However, we may be required by law to retain certain information for a set period of time. After that time, we will destroy or delete this information in a secure manner.
6 / How you can access, correct and update your information
To effectively provide you with products and services, it is important that the personal information we hold about you is complete, accurate and current.
At any time we hold personal information, we may ask you to tell us of any changes to your personal information. Alternatively, if you are aware that the personal information we hold needs to be corrected or updated, please contact us at the contact details.
You can also ask what personal information we hold by contacting us at the contact details. In normal circumstances we will seek, wherever possible, to provide you with access to your information. However, under certain circumstances in the APPs, we may not be required to provide you with access to or correct your personal information. If we decide not to provide you with access to or correct your personal information, we will give you reasons for our decision.
7 / Identifiers
An “identifier” is a unique identification number assigned to you by the Commonwealth Government or a Commonwealth Government Agency. Examples of identifiers include your Tax File Number, Medicare Number or Passport Number.
We will only use identifiers to identify you when we are required to do so by law or to properly identify you in order to protect your personal property or information.
8 / Our Website
8.1 Online systems
We take reasonable steps to maintain the security of personal information you provide to us online.
We seek to keep current with available security and encryption technology so as to maintain the effectiveness of our security systems. However, no transmission over the Internet can be guaranteed as being totally secure. Accordingly, we cannot warrant or ensure the security of any information you provide to us over the Internet. Please note that you transmit information at your own risk.
If you visit the Northpoint website to browse, read or download information, our system will log these movements. These website logs are not personally identifiable and we do not link them with the individuals who browse the site, except where a website user has previously registered with the site and has logged in with their account details. Registered users (when logged in to the site) will additionally have usage information collected such as time and date of site access, documents downloaded and requests for password resetting that are matched to the account registration details provided by the user.
8.3. Links to other websites
9 / Changes to this Policy
10 / Contact Details
The Privacy Officer
100 Miller Street,
North Sydney NSW 2060
11 / Complaints
If you wish to make a complaint about how we have managed your personal information, please contact our Privacy Officer at the contact details above or on our website.
If you are not satisfied with how we handled your complaint, you can lodge a complaint with the Federal Privacy Commissioner at:
Telephone: 1300 363 992 (if calling from outside Australia, including Norfolk Island, please call +61 2 9284 9749
TTY: 1800 620 241 (this number for the hearing impaired only, no voice calls)
Post: Director of Complaints, Office of the Federal Privacy Commissioner, GPO Box 5218, Sydney NSW 2001
Fax: +61 2 9284 9666
12 / Version Control
This policy should be reviewed and updated annually.